By Jack Malloy, VP of IT Services Integration & Quality, Henry Ford Health System
Editor’s note: Pravin Sapre, director of Henry Ford’s Enterprise Data Warehouse Program will be a featured presenter at Wayne State University’s 2nd Annual Big Data & Business Symposium, March 10 -11, 2015
Henry Ford Health System’s Baldrige Award
Four years ago, the Henry Ford Health System was acknowledged as a national leader in performance excellence by winning the Malcolm Baldrige National Quality Award. Managed by the National Institute of Standards and Technology, an agency of the U.S. Department of Commerce, this prestigious award annually recognizes organizations whose core values, leadership, and performance management framework work together to deliver exceptional and continuously-improving results, giving them a competitive advantage in the marketplace.
Data driven performance management
A key component of the rigorous Baldrige evaluation focuses on measurement, analysis, and knowledge management. In its application for the award, Henry Ford highlighted its approach to data-driven performance management by describing how it uses analytics to track metrics aligned to its 7 Pillar Strategic Framework of: