This 6 minute vlog focuses on chatbots
Topics
- Questions to Consider
- 1. What is a chatbot?
- 2. Why should your business create a chatbot?
- 3. How should you begin to create a chatbot?
- 4. What are the challenges of chatbots?
- Why Should Your Business Create a Bot?
- Increased reach
- Increased customer satisfaction
- Assist customers
- Cost effective / available 24/7
- How Should you Begin to Create a Chatbot?
- Consider current conversations with customers
- Start small with a few bots
- Design with actual human conversations
- Keep it simple and easy to use
- Challenges with Chatbots?
- Potential to be misleading
- Unable to deliver same conversations as humans
- Data Privacy
- Takeaways
- Chatbots are conversational computer programs
- Chatbots can increase customer satisfaction
- Start small
- Consider Data privacy
