“I think it's very important to have a feedback loop, where you're constantly thinking about what you've done and how you could be doing it better.”― Elon Musk
Module Links
- Customer Feedback Tutorial
The focus is on HubSpot's Feedback Framework, as well as how to gather insights into the customer experience by setting up customer feedback surveys. - Net Promoter Score
NPS stands for Net Promoter Score. It's a customer satisfaction benchmark that measures how likely your customers are to recommend your business to a friend. - 5 Interesting Ways Real Companies Use Net Promoter Score Results
NPS stands for Net Promoter Score. It's a customer satisfaction benchmark that measures how likely your customers are to recommend your business to a friend. - Customer Service Metrics Calculator -- Download it!"Easily determine your business's key metrics and KPIs for customer support, service, and success with this free calculator template." This worksheet contains pre-made calculator templates for you to determine your key customer service, support, and satisfaction metrics.
- How to Calculate Your Survey's Response Rate (+ Tips to Improve It)"This metric gives you an idea of how well your survey is performing and how many people have submitted feedback. The higher the response rate, the better your survey is doing. If it's low, you'll know you need to make some changes if you want to improve its effectiveness."
