Course Introduction
"You can do almost everything wrong and still succeed if you serve the customer! Likewise, you can do just about everything right and fail if you don’t take care of the customer’s needs, wants, desires, and emotions."
PLEASE provide the following student information TWICE. This will allow your peers to see activity on both the class and the course website. You will be able to track various activities and actions. Ideally, by providing this information, it will enhance your class experience and help you to get to know your peers better. Thanks!
The first area the course focuses on providing an overview of the tools and techniques.
The second area the course focuses on is discussing the process for implementing the various Hubs tools and techniques.
- Attract
- Engage
- Involve
- Understand
